Return and Refund Policy
RETURNS
Our policy lasts 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain types of goods are exempt from being returned. Perishable goods, such as food, flowers, newspapers, or magazines, cannot be returned. We also do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other items that cannot be returned:
- Gift cards
- Downloadable software
- Some health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In certain cases, only partial refunds are granted: (if applicable)
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records
- Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Delayed or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.
Then, contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. Refunds often take some time to process.
If you’ve done all of this and you still have not received your refund, please contact us at contact@fr-livia.com.
Sale or Promotional Items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale or promotional items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at contact@fr-livia.com and send your item to: Rue des jardins 24, Lausanne, 1018, Switzerland.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the returned item is received, a gift card will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will be aware that you have returned their gift.
Shipping
To return your product, you should mail it to: Rue des jardins 24, Lausanne, 1018, Switzerland.
Return shipping costs are your responsibility and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item worth over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive the returned item.